Speakprose FAQ's


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LEARN THE BASICS OF SPEAKPROSE™

 

What is Speakprose?

Speakprose is a functional communication app that empowers users with the tools and self-confidence to engage in conversation, build meaningful relationships, and express their true selves. With an intuitive interface, users can tap or gesture to quickly access core words, express wants, needs, feelings, ask questions, and more. Users can also strengthen their social confidence and break through barriers to communication by practicing scripted conversations in the Speakprose Academy.

 

How is it different than symbol-based AAC apps and PECS?

PECS and symbol-based AAC apps often position themselves as functional communication tools. Truthfully, they are more often used as a tool for teaching language systems and promoting literacy. Because PECS apps use complex grid interfaces with tens of thousands of individual picture cards to sort through, many users with limited abilities struggle to functionally communicate fast enough to engage in real-time conversation. In other words, PECS apps excel as a teaching tool, and are not adequate for daily communication use beyond the classroom. We designed Speakprose to empower users to functionally communicate quickly, and improve their conversational abilities, anywhere and anytime - beyond the classroom into everyday life.

 

What kinds of users is Speakprose best suited for?

While Speakprose is accessible for everyone, it is best suited for semi-literate to literate users who aspire to improve their access to core communication, improve social communication skills, strengthen literacy and increase opportunities for social engagement with friends, family, neighbors, support professionals and everyday people they meet. Conversely, for users with high-cognitive function, who may desire the ability for instantaneous, complex, and nuanced communication, apps that offer typing or tapping of tens of thousands of words in a complex interface may be a better fit for them. Speakprose is a great bridge for the the new AAC user, emerging communicators and those who wish to breakthrough barriers to more dynamic social engagement.

 

How should I be using Speakprose?

Speakprose can be used with either gestures or taps to express core communication (basic phrases, wants, needs, requests, questions, and descriptions) quickly and easily. For those desiring to improve their social communication skills, they can use the Speakprose Academy to practice social conversation using scripted conversations with a chatbot. You can also customize sentences, add your own custom phrases, lookup words, and even type your own words. Speakprose also supports emoji libraries so if you wish to combine emoji with text in your sentences, it brings a level of fun and delight to your conversations.

 

How do I contact you for support?

You can contact us from within the app by going into Settings, then tapping on ‘Request Support’ button, or you can simply tap on the pink chat icon on the lower right corner of this screen to start a live chat with a Customer Care person. If it's after hours, you can also send us an email via this button.


10x easier to use

HOW TO USE THE NATURAL SENTENCE BUILDER AND GESTURE CANVAS

 

Should I be using taps or gestures?

You can either taps or gestures, it really depends on the users preferred method of input or ability. All core words, sentences, questions, and lookups can be accessed via gestures or taps.

 

How do I change my voice?

From the Profile view, tap on Voices button to select your voice and change your vocal settings.

 

BASIC EXPRESSIONS

How do I use the basics tiles?

Tap on any of the basics tiles to trigger the word. You can also tap on ‘I want’, ‘I need’, or ‘I feel’ to start sentences or Question to start a Question. You can also tap on Lookups to lookup a word.

 

How do I quickly say a word that’s not part of the basic tiles?

Tap on the Lookup button from the Basics view to lookup a word. You can type in your own word or phrase, or select from one of the available vocab words.

 

How do I access words I recently looked up?

Tap on the Lookup button from the Basics view to lookup a word. Tap the Recent Lookups button to see the words or phrases you’ve recently looked up.

 

BUILDING SENTENCES

How do I build sentences?

Tap on ‘I want’, ‘I need’, or ‘I feel’ to start sentences or Question to start a question. You can also start sentences using gestures. Once you start a sentence, you can tap one of the purple tiles to select that word. Some purple tiles are group tiles, allowing you to open them up with the open button on the right of the tile. This will reveal subword tiles from the category, that you can also choose. If you want to say a word you don’t see, you can tap the ‘lookup’ button to add a word.

 

How do I add more tiles?

After selecting a purple tile, tap the ‘+’ button to reveal more words to add after your first word. You can choose a word, and tap the ‘+’ again to add another word.

 

How do I edit tiles?

Tap the pencil icon next to any word to change the word on the tile. You can type in your own word or phrase, or select from one of the available vocab words.

 

How do I look up a word that I don’t see?

If you want to say a word you don’t see, you can tap the purple lookup ‘lookup’ to add a word. To add words on the orange and pink tiles, you can edit these tiles with the pencil icon and pick your own word.

 

If I’ve edited a purple tile, how can I revert to the category tiles?

Tap the pencil to edit the purple tile, and tap on ‘Category Tiles’ from the list. From there, you can select a category tile to replace your custom purple tile.

 

USING SWIPE GESTURES TO SPEAK

How do I use the gesture pad?

You can use a variety of swipes, taps, or shape drawings to trigger words, phrases, sentences, and lookup words. To see a reference of available gestures, tap the small button on the bottom of the gesture pad to show/hide the gesture reference. You can tap on any gesture reference and see the corresponding gesture outline and the phrase it will speak. You can the use your fingers follow the arrows for swipes, draw shapes for shapes, or tap for dots.

 

What are custom gestures?

Custom gestures speak phrases that the user creates. There are six available custom gestures to choose from.

 

How do I edit my own gestures?

You can edit your custom gesture phrases by tapping on the pencil icon on  each gesture tile from the Custom view. You can then type in your own word or phrase, or select from one of the available vocabulary words.


learn social skills

HOW TO USE THE SPEAKPROSE ACADEMY™ - YOUR OWN CONVERSATION TRAINER

 

What is the Academy for?

The Academy helps user improve their social communication and conversation skills. You will see a series of chat scenarios that you can try. Each chat has a chatbot that the user can converse with. The user will be prompted to respond to the conversation cues with the chatbot, and can try two times to answer correctly. If the answer isn’t correct, the chatbot will move on. After the scenario is complete, the user will receive a score, from 1 to 3 stars, depending on the number of correct answers. If the user gets all answers correct, they will earn 3 stars.

 

Can i change my answer to a question?

Because the goal is to mimic real life conversation, each chat allows the user to try to answer two different times. After that, the conversation moves on. Over time, after practicing the chat script, the user can improve their responses to answer all the questions correctly, thus improving conversation abilities.

 

How do I earn stars?

By answering all the questions correctly in the chat script, the user will earn 3 stars. If the user answers ⅓ of the questions correctly, they will earn 1 star. If they user answers ⅔ of the questions correctly, they will earn 2 stars.

 

How should I use it with students?

Start with the easiest chats first. Begin with assisting them to complete the chat script. Over time, transition them to completing it on their own, until they can independently complete the chat script correctly. After that, try to have a face-to-face conversation with the student that mimics the chat script, and have them answer your questions using the app, rather than the chat script itself.

 

Can I make my own scripts, or edit them?

We will be introducing features in the future that will allow you to create your own chat scripts.


PERSONALIZED EXPERIENCE

HOW TO EDIT YOUR ACCOUNT AND USER PROFILE

 

How do I edit my profile information?

Tap on ‘Settings’ from the Profile view, and then tap ‘Edit Profile’ to edit your profile information, like First Name, Last Name, Age, and School

 

How do I change my voice?

From the Profile view, tap on Voices to select your voice and change the vocal settings

 

How do I change my emoji avatar?

From the Profile view, tap on Edit button in the top right corner of the screen to change the user emoji.

 

What is a streak?

A streak is the amount of gestures triggered in a row without errors.

 

How do I reset my password?

From the login screen, tap on ‘Log in’. From there, tap the ‘Forgot Password?’ link to reset your password.


UNLOCK YOUR POTENTIAL

FREE FOR ALL. UPGRADE TO A SUBSCRIPTION FOR MORE CONTENT AND CAPABILITES.

 

How long can I use Speakprose for FREE?

Your goal is our goal. To unlock communication. Speakprose (Basic) is free forever, with a set of standard core language, basic profile settings, some Academy lessons, and preset gestures. If you wish to step it up and enable your communicator to edit or change words and tiles, lookup hundreds of thousands of words, add emoji, save custom phrases, receive infinite access to all new Academy lessons and future features, unlock all of our Accessibility features and join our content rich community, you will definitely want to upgrade your Basic to a PRO or TEAM subscription.

You also should encourage everyone who works with or lives with your Speakprose communicator to also download Speakprose for free onto their own devices - iPhones 6 and newer and iPad 2 and newer (plus iPad mini and iPad Pro). This will enable everyone in the support "care circle" to accelerate the communicators development by modeling communication directly from their own app and device. This inspires, encourages, teaches and reinforces the users confidence and capability to communicate - plus increases the chances of greater independence through more frequent opportunities to communicate socially. Give it a try and tell everyone to download Speakprose for free.

 

How do I manage my Pro or Team subscription?

If you already have a PRO or TEAM subscription, you can manage the subscription entirely from your device, and it includes a low monthly fee billed automatically via the Apple App Store to the credit card you have associated with your Apple ID. Tap on Settings > ‘Your Name’ > iTunes & Apps Store. From there tap your Apple ID and then Subscriptions, and select the Speakprose app to manage your subscription.

 

How do I keep my subscription if migrating from another device?

We keep track of your subscription, as it is associated with your Apple ID. If you move to another device with the same Apple ID, your subscription will be valid.

 

How do I upgrade to a PRO subscription?

Tap the Upgrade to PRO button from the Profile menu. You can review the features that come with the subscription, and upgrade with your Touch ID or Apple ID.

 

How do I upgrade to TEAM subscription?

Tap the Upgrade to TEAM button from the Profile menu. You can review the features that come with the subscription, and tap ‘Schedule a Call’ to talk to a Cognixion specialist and see an online demo presentation of the TEAM edition.


ACCESSIBLE FOR ALL 

HOW TO CONFIGURE SPEAKPROSE ACCESSIBILITY FEATURES

 

Can I use Guided Access with the app?

Yes, you can use Guided Access with Speakprose. From the Settings menu, tap’ Access Controls’. You will be prompted to enter a four number access password, or create one if you haven’t done so. From there, tap on ‘Disable Hardware Buttons’ to see instruction on how to use Guided access. You can also visit Apple's page on setting up Guided Access for specific instructions.

 

How do I disable emojis?

From Settings, tap the ‘Emojis’ button to turn them off. You can easily turn them back on again anytime.

 

How do I lock out certain parts of the app?

From Settings, tap the ‘Access Controls’ button. From there, you will be prompted to enter a four number access password, or create one if you haven’t done so. After that, you can turn off different sections of the app, that users can only access with a password.

 

Can I control Speakprose with a switch access?

Speakprose is compatible with Apple iOS Switch Control accessibility features. If you know how to configure your native iOS switch access controls, then they fully support utilizing switch access control to communicate entirely via Speakprose. Visit Apple's page on setting up Switch Control for specific instructions.


Speakprose Pro + FAQ's


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LEARN THE BASICS OF SPEAKPROSE™ PRO+

 

What can the Speakprose Pro+ offer?

Speakprose Pro+ offers eye and facial-tracking controls in addition to the same intuitive communication application and features as Speakprose Pro.  These added features allow non-speaking users with limited mobility to communicate by controlling the cursor through simple facial expressions and concentrated eye movements.  By using the dynamic eye-tracking feedback cursor, “Googly Eyes”, you can now select expression tiles to speak by selecting through a gaze dwell, a blink, or a smile.  

You can also fully personalize eye and facial tracking settings such as the cursor style, speed, selection mode, and more. (Link about personalizing FAQs)  

Type any expressions by using your eyes with the eye-tracking friendly keyboard with predictive text support.  

Speakprose Pro+ is a speech-generating app that uses eye-tracking and facial-recognition technology and works with the latest iPhone and iPad TrueDepth infrared light camera.  This latest feature is now available when you upgrade to Pro+ in the free Speakprose app.

 

I. Are there any limitations to using Speakprose Pro+ with eye and facial-tracking control?

Eye tracking technology may not be suited for everyone. Certain eye conditions such as (but not limited to), Ptosis, Nystagmus, Strabismus, and Cortical Vision Impairment, can negatively impact calibration.

Eye and facial tracking may require some training to improve controlled cursor movement over time.  

Eye and facial-tracking work best if the user’s body position can remain still. Frequent and rapid movements can impact the user’s eye and facial tracking capabilities of the device.

Eye and facial-tracking controls may be difficult to maneuver for those with tremors or other uncontrolled body movements.

 

II.  Do I need ‘eye-training’ to control Speakprose Pro+?

Our eyes naturally make rapid movements to receive visual information about our surrounding environment but it does take some practice to use your eyes to control an object, like a cursor. Remember, it’s an acquired skill and accuracy will improve over time as you adjust.

Mastering the controls is often better achieved in tandem with a communication facilitator who can promote responses and encourage the user.

 

III. How do I personalize my own eye and facial tracking settings?

Each person might have their own preferred eye and facial-tracking settings.  

You can access and adjust the Gaze settings in the Profile / Settings section.

 

IV. What kind of settings can I adjust to personalize my eye and facial tracking capabilities? 

You have access to adjust 

Selection Method

Personal settings can be adjusted as the user gains new eye-tracking skills for controlling the application. The type of selection, such as the Gaze Dwelling, Squinty Blinks, or Smirky Smiles, depends on user preference and capabilities.

Snap-to versus free movement cursor settings

IV.  How do I try Speakprose Pro+?

  1. Speakprose Pro+ is only available for the newest iPhone X series ( X, XR, XS, XS Max) and the 3rd generation iPad Pro (iPad Pro 11” and 12.9”) with iOS 12 or newer.

  2. Download the free Speakprose app at the Apple App Store today.

  3. Press the upgrade button on the Pro+ paywall in the Speakprose app to gain Speakprose Pro+ features.

  4. Setup the iPhone or the iPad on a tabletop or wheelchair. Learn more in the ‘setup section’ about best practices for eye-tracking setup.

  5. Calibrate to user specifications.

  6. Use your eyes to select blurts or build sentences in the basic section at the bottom of the app.

V. How do I use my Speakprose Pro+?

A. Assembly of mount:

a. Assembly of the table-top mount system.

b. Assembly of the wheelchair mount system.

 

B. Positioning of device to user's face:

a. The positioning of the iPhone or the iPad to the user’s face and eyes is critical for eye and facial-tracking success. 

C. The device needs to be on ‘portrait orientation (standing upright and vertically long).’

D. Ideal distance to user's face:

a. The device should about 12” to 16” inches away from the face.

 

E. Ideal tilt.

a. Ideally, the top of the device is tilted back about 10-20 degrees.


F. Ideal rotation:

a. The device should be in portrait mode with minimal left and right rotation.

VI. How do I set up & calibrate my Speakprose Pro+? 

A. The positioning of equipment.

a. The center of the device should align with the user’s eyes. Adjust height of table or stand to meet height to user’s eyes.

b. On a wheelchair arm mount, adjust the position of arm joints so center of device is equal to the height of the user’s eyes.

c. Make sure the iPhone or iPad camera is at the top of the device.

d. iPhone and iPad should be on portrait orientation.

B. Position of the Communicator:

a. The communicator should be 12-16 inches away from the screen.

b. You can use the wheelchair arm mount to help position the device if user is reclined. Ensure all joints are locked and stable before proceeding.

C. Environment and Lighting

a. The ideal environment is indoors and in a well-lit room. If the lighting is too bright, or the room too dark, the iPhone or iPad may have difficulty tracking eyes and facial expressions.

D. Glasses

a. Eye and face-tracking work with most glasses, but some select models such as varifocals, may not be suitable for application.

E. Calibration

a. Begin calibration, after the onboarding and upgrading to Pro+, or initiate through the Profile (bottom menu) -> Settings -> Calibration.

b. Fit user's full face inside the green box.

c. With the green circle resting between the eyes, stare as it pulsates, and try to move Googly Eyes.

Once the circle is marked as ‘checked’, proceed to the next circle and repeat. If you do not see Googly Eyes, realignment of user or device may be needed.

VII. How do I personalize my setting for successful gaze training? 

Each user will have their own preferences for eye and facial-tracking settings. Initially, new users will require slower cursor speed. As you get more comfortable using the app, and with practice, speed will improve.

Tip #1 Explore three different selection methods that are most comfortable and suitable to the user.

a. Gaze Dwelling: Select by focusing your eye-gaze onto a tile for a specific amount of time.

b. Squinty Blink: Select by intentionally blinking both of your eyes.

c. Smirky Smile: Select by making a small ‘smirky smile.’

Tip #2 If cursor calibration proves difficult to control, user-enabled ‘pointer snap’ will help ‘snap’ cursor back to the nearest tile options for latest selection.

Tip #3 Try ‘settings’ on the training sets. You may access gaze-training through Profile (bottom menu) -> Settings -> Gaze training.

Tip #4 Personalize eye-tracking settings until bi-modal use of Googly Eyes and cursor becomes comfortable.

VIII. How do I find support for any unanswered questions? 

At any time, you can send an email to customercare@cognixion.com for customer support. You’ll receive a response within 24-hours.